Recent Posts

Water Damage: SERVPRO Drying Process

8/28/2020 (Permalink)

When mitigating a water loss, taking steps to allow for thorough drying of the affected area is critical.

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

A Business Plan For Fire Emergencies

8/27/2020 (Permalink)

Does Your Business Have a Fire Emergency Response Plan?

An emergency escape plan is not required for all businesses; however the Occupational Safety and Health Admin. (OSHA) recommends building an emergency action plan to protect yourself, your employees, and your business. OSHA suggests the following when creating your plan: 

  • Organize a Preparedness Procedure review with employees to review your company's emergency plan. You may want to select an individual or team to lead and coordinate your emergency plan. 
  • Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees. At all times ensure all routes are clearly marked, well lit, unobstructed, and wide enough to accommodate the number of evacuating personnel.
  • Conduct office evacuation exercises and drills. Designate a safe spot outside the facility where employees can regroup, recover and conduct a head count. Once conducted, evaluate how well the plan worked and if additional training is needed. 

Every second counts during a fire, help your employees and business by being prepared by having a plan in place.

Call SERVPRO of Northwest Bergen to help restore your business after the disaster. We have the training, experience and equipment to handle any size fire damage disaster cleanup. 

Read our Fire Do and Don'ts for more tips. 

Summer Grilling Safety: Fire Safety Tips

8/21/2020 (Permalink)

Every year, approximately 8,900 home fires are started by backyard BBQ grills. 

SERVPRO of Northwest Bergen County has responded to many home fire cleanups due to owner complacency or faulty equipment. Don't let this happen to you, pay attention to a few safety rules and your summer BBQs should go off without a problem. 


1. Keep your grill at least 10 feet away from your house. Farther is even better. This includes portions attached to your house like carports, garages and porches. Grills should not be used underneath wooden overhangs either, as the fire could flare up into the structure above. This applies to both charcoal and gas grills.

2. Clean your grill regularly. If you allow grease and fat to build up on your grill, they provide more fuel for a fire. Grease is a major source of flare ups.

3. Check for gas leaks. You can make sure no gas is leaking from your gas grill by making a solution of half liquid dish soap and half water and rubbing it on the hoses and connections. Then, turn the gas on (with the grill lid open.) If the soap forms large bubbles, that's a sign that the hoses have tiny holes or that the connections are not tight enough.

4. Keep decorations away from your grill. Decorations like hanging baskets, pillows and umbrellas look pretty AND provide fuel for a fire. To make matters worse, today's decor is mostly made of artificial fibers that burn fast and hot, making this tip even more important.

5. Keep a spray bottle of water handy. That way, if you have a minor flare-up you can spray it with the water to instantly calm it. The bonus of this tip is that water won't harm your food, so dinner won't be ruined!

6. Keep a fire extinguisher within a couple steps of your grill. And KNOW HOW TO USE IT. If you are unsure how to use the extinguisher, don't waste time fiddling with it before calling 911. Firefighters say many fire deaths occur when people try to fight a fire themselves instead of calling for expert help and letting the fire department do its job.


7.  Do Not turn on the gas while your grill lid is closed. NEVER do this. It causes gas to build up inside your grill, and when you do light it and open it, a fireball can explode in your face. 

8. Never leave a grill unattended. Fires double in size every minute. Plan ahead so that all of your other food prep chores are done and you can focus on grilling.

9. Never Overload your grill with food. This applies especially fatty meats. The basic reason for this tip is that if too much fat drips on the flames at once, it can cause a large flare-up that could light nearby things on fire.

10. Never Use a grill indoors.People often think it will be safe to use a grill, especially a small one, indoors. NOT TRUE. In addition to the fire hazard, grills release carbon monoxide, the deadly colorless, odorless gas. That gas needs to vent in fresh air or it can kill you, your family and pets.

SERVPRO of Northwest Bergen County is a premier fire and water cleanup company that is locally owned and operated. We are Here To Help, with 24/7 emergency service and highly trained IIRC Certified Technicians. 

Charlie Vingoe's SERVPRO of Northwest Bergen is celebrating 25 years of service!

8/11/2020 (Permalink)

SERVPRO billboard. SERVPRO Billboard

Charlie Vingoe's SERVPRO of Northwest Bergen is celebrating 25 years of service!

Service and Expertise

As one of SERVPRO’s top 100 franchises in the nation for the past 15 years, Charlie’s SERVPRO of Northwest Bergen provides quality service, experience and expertise in emergency water, fire, sewage, mold and bio-hazard cleanups. We handle both residential and commercial properties in Bergen County and Northern New Jersey to make any fire, water, mold and biohazard disaster "Like it never even happened."

Excellent Staff
Believe it or not, Lauren Clarke was SERVPRO's first hire and is also celebrating 25 years of service! Our entire staff is fully trained and has years of experience. We strive to provide the best customer service on every job.

Check out our new Billboard located in Suffern NY. 

Congratulations Charlie and Lauren!

Call the SERVPRO team that is Faster to any Size Disaster

8/11/2020 (Permalink)

After the recent storms and heavy rains from hurricane Isaias homes and businesses are devastated by flooding water and sewage damage.  

A home or business water and sewage damage disaster can be a very stressful event for the property owner. Damage to personal belongings and the contents of the building is just one concern. The damage to the building structure is another. Timely mitigation is the key to controlling damage, while reducing downtime and recovery costs.  SERVPRO of Northwest Bergen County offers 24 hr. 7 days a week emergency service. The rapid response and the training of our professional Service Technicians will help limit damage and get your home or commercial facility back in operation quickly and help make it, "Like it never even happened."   Don't hesitate when disaster strikes, call SERVPRO of Northwest Bergen 201-236-2400.

Be Flood Smart

8/4/2020 (Permalink)

Water Damage from Heavy Rains and Flooding: Clean up & Restoration 

Flooding from a storm or heavy rains can happen fast. After the recent storms in Bergen County, New Jersey many homes have suffered water damage that never had any before.  In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. 

The American Red Cross recommends having the following list of items packed and ready to go in the event of an emergency or evacuation due to flooding.

  • Water-3+ day supply; one gallon per day per person
  • Food-3+day supply of non-perishable, easy to prepare food
  • Flashlight
  • Battery-powered or hand crank radio (NOAA Weather Radio, if possible)
  • Extra batteries (all sizes)
  • First Aid Kit
  • Medications (7 day supply) and medical items (hearing aids, glasses, contacts, syringes, canes)
  • Multi-purpose tool, supplies to secure your home
  • Personal hygiene items
  • Copies of personal documents (medication lists, deed/lease to home, insurance policies, birth certificates)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Blanket
  • Baby supplies, pet supplies
  • Maps
  • Extra car and house keys
  • Extra clothing for both warm, cold and rainy weather-sturdy footwear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Be prepared and make sure your family is safe, then call our trusted office staff at (201)236-2400 to schedule an appointment with SERVPRO of Northwest Bergen County to handle the water damage cleanup professionally and quickly before any secondary mold damage can take over and cause even more costly repairs. 

After the Storm

8/4/2020 (Permalink)

After any water damage situation, like a storm your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Floods from heavy rains is one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along a city street, in the mountains, near a river or even in a desert--there is always a potential for flood damage. reports, in the last 5 years, all 50 states have experienced floods or flash floods. 

If a flood does strike your home or business, contact the professionals at SERVPRO of Northwest Bergen County, even minor floods can lead to major damage when not treated quickly and properly. Cleanup is often an overwhelming task for the average homeowner without the right equipment. SERVPRO of Northwest Bergen County Service Technicians can handle any size disaster large or small. Read Storm and Water Damage Tips

Can Your Family Escape in 2 Minutes?

8/4/2020 (Permalink)

Every Second Counts during a fire.

Fire experts agree, people have as little as two minutes to escape a burning home before it's too late to get out.* In a matter of moments, a small flame can become a major fire, making it critical to be prepared and have an escape plan in place. Once a plan is developed, it is critical everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and then practicing the escape plan. The following are a few tips to help you develop a plan.

Draw a map of each level of your home and show all doors and windows. Find two ways to get out of each room. Make sure all doors and windows that lead outside open easily.

Consider escape ladders for sleeping areas on the second or third floors. Only purchase collapsible escape ladders evaluated by recognized testing laboratory.

Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Mark this place on your escape plan map.

Teach children how to escape on their own in case you can't help them. Plan for everyone in your home with special considerations for elderly or disabled individuals.

Practice your escape plan during the day and nighttime.

*Tips provided by the American Red Cross

Call SERVPRO after you and your family are safe, cleaning up after a fire can be overwhelming. However, prompt cleanup is critical to eliminate secondary damage from water and even mold. Trust the professionals at SERVPRO of Northwest Bergen to help you through the process of cleaning up after a fire damage event at your home or business. 

SERVPRO Has Drying Down To A Science

7/28/2020 (Permalink)

Laptop with Drybook program on the screen. DRYBOOK

What is the Science of Drying? The Science of Drying or psychrometrics is a process that was created to establish guidelines, regulate techniques, and provide validation and documentation on the drying process. Our professional technicians are trained in the science of drying and follow strict industry standards to help lower the chances of any secondary damages. 

Why is it important? When it comes to water damage, there’s nothing more important than making sure the job is done right the first time. Our team will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in the wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional grade drying equipment.

What does it mean to help Mother Nature? A wet building can dry naturally because the environment always seeks equilibrium. However, this only happens when in fact the air is actually drier.  Unfortunately, secondary damage like mold may occur while the building is drying out. It's not only the equipment, but the technology SERVPRO Of Northwest Bergen uses as well to ensure your property is dry. SERVPRO Industries has developed DryBook, a proprietary tool that provides real-time documentation and updates on the drying process and help ensure industry drying requirements are met. Bottom line we make a water damage event "Like it never even happened." 

Understanding Water Damage: Different Types of Water

7/21/2020 (Permalink)

When your home or business suffers a water damage event, understanding what type of water you are dealing with is critical to ensuring proper cleanup. 

There are three types of water.

  • Clean water is water from a broken pipe, or other water source; rainwater is also considered clean.
  • The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous.
  • Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals. 

Consider taking the following precautions to help minimize damage or prevent further damage: 

Damage from Clean Water: 


  • Shut off the water source if possible or contact a qualified professional to do so. 
  • Turn off the circuit breakers for wet areas of the building is access to the power distribution panel is safe from potential electric shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture.
  • Remove and prop up wet upholstery cushions to allow more even drying. 
  • Move moisture sensitive items like paintings, documents, and computers to a safe dry place. 


  • Do not leave books, newspapers, magazines, or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your house hold vacuum to remove water as there is potential for electric shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water:


  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated area. 


  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn HVAC system if there is a possibility of spreading contaminated air. 
  • Do not use household fans to dry the structure; air flow could spread contaminants. 

When you have a water damage disaster, don't hesitate to call our professional team of Service Technicians. Dealing with the water quickly can often limit the amount of damage to your home and the cost of cleaning it up. Call SERVPRO of Northwest Bergen, we are your remediation and restoration experts in the Bergen County area.